At ASZ Electronics, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or refund within 7 days of receiving your order. Please read the following terms before requesting a return.
Return Eligibility
To be eligible for a return:
- The return request must be made within 7 days of delivery.
- The product must be unused and, where applicable, uninstalled.
- The product should be returned in its original packaging.
- All accessories, manuals, warranty cards, and other included items should be returned with the product.
- Products damaged due to misuse, improper handling, or improper installation may not be eligible for return.
You can visit our ASZ Electronics home page to explore our products and services.
Air Conditioner Returns
ASZ Electronics offers a range of air conditioners, including Haier and Gree ACs, such as DC Inverter AC, Ceiling Cassette, Floor Standing, Ceiling Exposed, RCM, and Ceiling Concealed Duct AC.
An air conditioner may be eligible for return if the wrong model was delivered, it was damaged during delivery, or it has a qualifying manufacturing defect.
If an AC has already been installed or used, the issue may be handled under the manufacturer’s warranty or service policy instead of our standard return policy.
Geyser Returns
Returns may be accepted for damaged, defective, or incorrectly delivered geysers.
Our geyser range includes Gas Geysers, Electric Geysers, Instant Geysers, Dual Geysers, Canon Geysers, NasGas Geysers, Super Asia Geysers, and Boss Geysers.
Installed or used geysers may be handled according to the applicable manufacturer’s warranty or service policy.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. We may ask you to provide your order number, photos, or videos of the product and packaging to verify the issue.
For approved returns caused by a delivery error, incorrect product, or qualifying product defect, ASZ Electronics may arrange or cover the applicable return shipping costs.
Refunds
After we receive and inspect the returned product, we will notify you whether your return or refund has been approved.
If approved, the refund will normally be issued through the original payment method. Refund processing time may vary depending on your bank or payment provider.
Where applicable, we may also offer a product replacement or exchange instead of a refund, depending on product availability.
Non-Returnable Products
A product may not be eligible for return if:
- It has been installed or used without an eligible defect.
- It has been damaged through misuse or improper handling.
- It has been modified or altered.
- It is missing original accessories, packaging, manuals, or warranty documents.
- The return request is made after the 7-day return period.
Return Shipping
For returns caused by receiving a damaged, defective, or incorrect product, return arrangements may be provided by ASZ Electronics where applicable.
For other approved returns, return shipping, installation, dismantling, or related charges may be the customer’s responsibility.
How to Request a Return
To request a return or refund, please contact ASZ Electronics within 7 days of receiving your order.
Please provide:
- Your order number
- Reason for the return
- Photos or videos of the product, if required
- Your contact details
Our team will review your request and guide you through the return process.
Changes to This Policy
ASZ Electronics may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated date.
Need Help?
If you have questions about returns, refunds, exchanges, damaged products, defective products, or warranty claims, please contact ASZ Electronics through the contact details available on our website.
ASZ Electronics
Website: https://aszelectronics.com/
Email: aszelectronicstore@gmail.com
